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Terms and Conditions - H&M
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Terms and Conditions

H&M / Terms and Conditions

By purchasing from H&M Timber Solutions Pty Ltd, you are agreeing to the following terms and conditions.

  1. Terms of trade must be agreed to prior to commencement of sales transactions between (H&M Timber Solutions) and the customer.
  2. The buyer must complete the sale transaction by due date mentioned on the invoice, unless alternative arrangements are mutually agreed to with the seller.
  3. An itemised account of all charges, costs and disbursements is provided on the invoice.
  4. Items will not be shipped or available for pickup until their respective payment has been received in full by the seller.
  5. Accounts overdue by (7) days incur a (monthly finance charge based on 10% per annum) and administration fee until the account is settled.
  6. If we incur any costs of collection, such as legal fees and collection agency fees etc., you agree to indemnify us for all such costs.
  7. All purchases are shipped using our preferred transport providers. We are not directly liable for any loss, theft, or damage to any goods occurring to items once they have left our care and control. Any problems arising with delivery should be taken up with our transport providers.
  8. Base pallet and all packing materials of the pallet will be dropped on-site along with Decking Timber. Delivery driver is NOT responsible to take rubbish.
  9. While all care is taken, If problems do arise, please contact us by email, and we shall endeavor to resolve any issues promptly.
  10. The buyer agrees to notify the seller of any dissatisfaction with the purchased item within 7 days from receipt. Any cost incurred in returning an item will be at the expense of the buyer and packing must be done neatly with proper straps as it comes on the pallet.

Disclaimer:

  1. All Pictures shown are for illustration purpose only. Actual product may vary.
  2. All prices are subject to change without notice due to exchange rate fluctuations, shipping costs and availability.
  3. Hardwood decking products are carefully selected and inspected to ensure the quality. However, all natural wood is subject to expansion and contraction as the moisture in the environment surrounding the wood changes. Shrinkage, expansion, checking and other movement are normal occurrences in all hardwood decking. Natural wood products are subject to variances in color, grain, density and performance.

H&M Timber Solutions decking is not warranted against improper use and must be installed as per installation guidelines.

H&M Timber Solutions does not cover:

  • Improper installation, including incorrect gaping.
  • Movement or distortion from the ground or supporting structure on which the decking is installed
  • Staining from foreign substances including but not limited to dirt, oil & grease.
  • Ordinary wear and Tear.
  • Dimensional change or “cupping” of the boards. This can occur after installation. Many different circumstances can cause cupping including poor ventilation or incorrect joist spacing. This is true for all wood species.

The main reason board’s cup is from moisture. Ventilation of the deck is a key factor. If the deck is low to the ground and the ground does not drain fast enough, the evaporating moisture rises and is trapped underneath the deck.

When the bottoms of the boards dry more slowly than the top of the board which has free air flow and sunlight, the boards may cup. The best prevention is to allow ventilation under your decking.

 

Installation Info

WARNING: MERBAU timber contains naturally occurring tannin which can “bleed” from the timber when first installed.

To avoid “tannin bleed” there are several things that can be done:

  • Wash the timber down with water 2-3 times before installation to help flush out the tannins.
  • Seal the timber with a quality decking oil or decking sealant on all sides and cut ends before installing.
  • Avoid installing above light coloured paving, render or brickwork as the leaked tannin is likely to cause permanent staining particularly if left to dry out.
  • Be sure to wash away any leaked tannin with water immediately to avoid staining.